Wine, spirits and gift hampers can be delivered Australia wide.
Shipping and handling for wine and spirit orders is charged per dozen (or part thereof) for the first 2 dozen in each transaction. Any additional dozens are shipped free of charge. Gift hampers are charged per individual hamper.
Online orders are limited to 5 dozen per transaction. For larger orders, please contact us on 03 5957 3333 to arrange the most competitive freight option for your region.
Deliveries within the Yarra Valley and Greater Melbourne are made by Rochford staff and are typically delivered within 3-5 business days.
Orders to the rest of Victoria and interstate are shipped via Australia Post Wine Delivery Service.
Please Note: Information on any potential delays and interruption to Australia Post deliveries can be found here: Australia Post Service Update
$12
$25
For deliveries completed by the Rochford Wines delivery team within the Yarra Valley and Greater Melbourne, you may provide Authority to Leave (ATL) instructions at the time of ordering. By providing Authority to Leave, you authorise our driver to leave your order at the nominated location without obtaining a signature.
Once your order has been delivered in accordance with your Authority to Leave instructions, the risk of loss, theft, damage, weather exposure or deterioration passes to you. Rochford Wines accepts no responsibility or liability for any loss, theft, damage or other issues arising after the order has been left at the nominated location.
If Authority to Leave is not provided, a signature will be required upon delivery where practicable. If no one is available to accept the delivery, or if the delivery is outside our local delivery area, your order may be sent via Australia Post or another nominated carrier. Where a signature cannot be obtained, the parcel may be transferred to the nearest Australia Post outlet or carrier collection point for collection in accordance with the carrier’s standard delivery procedures.
Rochford Wines reserves the right to refuse Authority to Leave instructions where, in our reasonable opinion, the nominated location is unsuitable or where the contents require a signature due to legal or regulatory requirements.
We offer Click & Collect if you are visiting us soon and wish to pick up from our Cellar Door in the Yarra Valley.
Click & Collect is FREE for all orders with no minimum purchase value.
Collection times are between 10am-11:30am or 3pm-5pm daily, excluding our Major Event Days.
Select Click & Collect as the delivery method at checkout. When your order is ready to collect, you will receive a collection notification SMS – normally within 24 hours of placing an order.
Please wait for the SMS indicating that your order is ready before coming to collect your order.
Due to periods of high demand, there may be delays to Click & Collect orders. Hold tight, as any delay should be short. Thank you for your understanding.
We hold Click & Collect orders for 14 calendar days from when you receive your collection notification.
If you do not collect your order within 14 calendar days we will cancel the order and refund the purchase back to the payment method used when placing your order.
Please email cellardoor@rochfordwines.com.au or call 03 5957 3333 if you’re unable to collect in that time frame.
China: Rochford uses WeChat for wine orders to be shipped to customers in China. Contact us on WeChat 微信: rochford01 or you can access our WeChat store here.
Rochford uses GET FREIGHTED for international shipping to the following countries:
Shipping costs need to be calculated based on customer address and will vary depending on the country and region to be delivered to. Please contact our team at cellardoor@rochfordwines.com.au to arrange a tailored quote for having Rochford wines shipped to one of our listed international destinations.
IMPORTANT NOTE: Our shipping costs DO NOT include taxes and duties payable at the receiving end. Each country has unique tax and duty costs as well as regulations on importing alcohol. Please check for regulations, taxes and duties that apply to alcohol imports in your county.
During the warmer months, Rochford reserves the right to delay the shipping of wine, as the product could become affected by heat stress during transport. This is done to protect the quality of the wine and reduce the chance of wine being delivered with taint from heat exposure. Although every effort is made to avoid heat exposure at the winery, we can’t guarantee that our products won’t be impacted by high temperatures once the wine has left the winery, especially if it has a long way to travel. Please ensure shipping instructions account for the wine to be left in a suitable, shade/cool position at your delivery address to further assist in protecting your order from heat exposure. For more information on our heat policy, please contact our team at cellardoor@rochfordwines.com.au
Wine will be replaced if the wine is damaged during transit or if the incorrect wines have been shipped with your order. We do not offer refunds in these circumstances. All our wines pass a stringent quality assurance test during production. If you have any queries or feedback regarding your Rochford wine purchase, or to arrange for a replacement for damaged/incorrect stock, please contact our team at cellardoor@rochfordwines.com.au
Change of mind order cancellations or exchange will only be considered if the order has not yet left our warehouse. In this instance the original order will be refunded and a new order processed. Please note refunds can take up to 3 business days to appear on your statement once processed by us.
