Shipping and Returns Policy
Australian Shipping: Wine
Wine and spirits can be delivered Australia wide.
Shipping & handling cost is charged per dozen, or part thereof, for the first 3 dozen per transaction. Subsequent dozens are free of charge.
| Cost per dozen |
| METRO MELBOURNE | $12 |
| VIC COUNTRY | $14 |
| NSW / ACT | $19 |
| QLD | $19 |
| SOUTH AUSTRALIA | $19 |
| TASMANIA | $25 |
| NORTHERN TERRITORY | $25 |
| WESTERN AUSTRALIA | $25 |
Limit of 5 dozen per transaction online. If you wish to place a larger order, please call us directly on 03 5957 3333 to organise freight at the most competitive price for your region.
Deliveries to the Yarra Valley and Greater Melbourne are conducted by Rochford staff and orders will be delivered within 2-3 business days.
Shipping to the rest of Victoria and Inter-state is handled by Australia Post Wine Delivery Service and goods may take approximately 2 weeks to be delivered.
Please Note: Information on any potential delays and interruption to Australia Post deliveries can be found here:
https://auspost.com.au/service-updates/current-updates/domestic-service-updates
Yarra Valley and Greater Melbourne Shipping: Food & Wine Hampers
Food and wine hampers can be shipped locally charged per hamper (as per above table).
These are perishable and will be delivered by a Rochford staff member to areas specified within our delivery map. To check if your suburb is included in the delivery area click here. Some hampers contain fresh produce and are only available for delivery to Melbourne Metro and Yarra Valley areas. We recommend someone is home to receive delivery. Items are left at customers' risk.
For Melbourne Metro and Yarra Valley areas please allow 3 business days for delivery. If you would like delivery on a specific date, please add a note in the delivery instructions on checkout. Requested dates cannot be guaranteed if less than 3 days from the order date. Some hampers will have separate delivery date conditions. For more information, please contact [email protected]
International Shipping: Wine
China: Rochford uses WeChat for wine orders to be shipped to customers in China. Contact us on WeChat 微信: rochford01 or you can access our WeChat store here.
Rochford uses GET FREIGHTED for international shipping to the following countries:
- New Zealand
- USA
- Singapore
- Hong Kong
- Japan
- United Kingdom
- Germany
- Ireland
- Belgium
- Denmark
- The Netherlands
- Norway
- Switzerland
- Austria
- South Africa
- Czech Republic
- Finland
- Malta
- Greece
Shipping costs need to be calculated based on customer address and will vary depending on the country and region to be delivered to. Please contact our team at [email protected] to arrange a tailored quote for having Rochford wines shipped to one of our listed international destinations.
IMPORTANT NOTE: Our shipping costs DO NOT include taxes and duties payable at the receiving end. Each country has unique tax and duty costs as well as regulations on importing alcohol. Please check for regulations, taxes and duties that apply to alcohol imports in your county.
Heat Policy:
During the warmer months, Rochford reserves the right to delay the shipping of wine, as the product could become affected by heat stress during transport. This is done to protect the quality of the wine and reduce the chance of wine being delivered with taint from heat exposure. Although every effort is made to avoid heat exposure at the winery, we can't guarantee that our products won't be impacted by high temperatures once the wine has left the winery, especially if it has a long way to travel. Please ensure shipping instructions account for the wine to be left in a suitable, shade/cool position at your delivery address to further assist in protecting your order from heat exposure. For more information on our heat policy, please contact our team at [email protected]
Returns Policy:
Wine will be replaced if the wine is damaged during transit or if the incorrect wines have been shipped with your order. We do not offer refunds in these circumstances. All our wines pass a stringent quality assurance test during production. If you have any queries or feedback regarding your Rochford wine purchase, or to arrange for a replacement for damaged/incorrect stock, please contact our team at [email protected]